Privacy Policy

LisensyaLab Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

LisensyaLab (“LisensyaLab,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use:

  • The LisensyaLab mobile application (the “App”), and
  • Our website at https://lisensyalab.com (the “Website”),
    collectively, the “Services.”

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1) Who We Are (Data Controller)

LisensyaLab Inc. is the entity responsible for your personal data (the “data controller”), as defined under applicable privacy laws, including the Philippines’ Data Privacy Act of 2012 (RA 10173) and its implementing rules and regulations.

Company Name: LisensyaLab Inc.
Registered Address:
Think and Tinker Laboratory,
YIC Building, Mapua University
658 Muralla Street Intramuros Manila 1002
Contact Email: admin@lisensyalab.com
Data Protection Officer (DPO) / Privacy Contact:
Karl Medina / admin@lisensyalab.com / +63 2 8812-5255

2) Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

  1. Account and Profile Information
    • Name, email address, mobile number (optional), username
    • Password (stored in encrypted/hashed form where applicable)
    • Profile details you choose to provide (e.g., school, program, target licensure exam, graduation year)
  2. Study and Learning Information
    • Your answers to quizzes, mock exams, and practice questions
    • Scores, progress, performance analytics, and study activity history
    • Notes or saved items (if you use those features)
  3. Payments and Subscription Information
    • Subscription status, plan type, and transaction metadata
    • We do not store full card numbers. Payments may be processed by third-party payment processors (e.g., Google Play Billing). We may receive limited payment information such as confirmation, transaction IDs, and billing country.
  4. Customer Support and Communications
    • Messages you send us (e.g., support tickets, feedback)
    • Attachments you provide (if any) and technical details needed to troubleshoot

B. Information Collected Automatically

  1. Device and App Information
    • Device model, operating system version, App version
    • Unique device identifiers (as permitted by your device settings and applicable laws)
    • Language, time zone, network information, and carrier (limited)
  2. Usage Data
    • App interactions and feature usage (e.g., pages/screens viewed, session duration)
    • Crash logs and performance data
  3. Log Data
    • IP address (or a derived/general location such as city-level, where available)
    • Date/time stamps, error reports, diagnostic data

C. Cookies / Similar Technologies (Website)

If you use our Website, we may use cookies or similar technologies to:

  • Keep you logged in (where applicable)
  • Remember preferences
  • Understand website usage and improve performance

You can manage cookies via your browser settings.

3) App Permissions

Depending on your device and how you use the App, LisensyaLab may request permissions such as:

  • Internet access (required for core functionality)
  • Notifications (to send reminders, announcements, or study prompts—optional)
  • Storage/Media access (only if you upload/download files where applicable—optional)

You can control permissions in your device settings.

4) How We Use Your Information

We use your information to:

  1. Provide and Operate the Services
    • Create and manage your account
    • Deliver learning features (quizzes, analytics, progress tracking)
    • Provide access to paid content and subscriptions
  2. Improve and Personalize
    • Recommend study content, track learning progress, and improve the App experience
    • Analyze usage to improve features, stability, and performance
  3. Communicate With You
    • Send service-related notices (e.g., password resets, subscription updates)
    • Respond to support requests
    • Send optional updates (e.g., product announcements) where permitted by law and your preferences
  4. Security, Integrity, and Prevention
    • Detect and prevent fraud, misuse, cheating/abuse, or unauthorized access
    • Protect the rights, safety, and property of users and LisensyaLab
  5. Compliance and Legal Obligations
    • Comply with legal requirements, enforce terms, resolve disputes

5) Legal Bases for Processing (Where Applicable)

Where required by law (including the Data Privacy Act and, if applicable, GDPR-like principles), we process personal data under one or more of the following bases:

  • Consent (e.g., marketing messages, optional permissions)
  • Contractual necessity (to provide the Services you request)
  • Legitimate interests (e.g., security, product improvement)
  • Legal obligation (e.g., compliance with lawful requests)

6) How We Share Your Information

We do not sell your personal information.

We may share your information only as described below:

A. Service Providers (Processors)

We use trusted third parties to operate the Services, such as:

  • Cloud hosting and infrastructure
  • Analytics and performance monitoring
  • Customer support tools
  • Payment and subscription processing (e.g., Google Play Billing)

These providers are authorized to use personal data only as necessary to provide services to us and are expected to protect it.

B. Legal and Safety Reasons

We may disclose information if we believe it is reasonably necessary to:

  • Comply with laws, regulations, court orders, or lawful requests
  • Enforce our terms and policies
  • Protect our users, the public, and our rights and property

C. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to reasonable confidentiality protections.

7) Third-Party Services and Links

The App or Website may integrate third-party services (e.g., Google Play services, analytics SDKs) that may collect information under their own privacy policies. We encourage you to review the privacy policies of these third parties.

8) Data Retention

We retain personal data only for as long as necessary to:

  • Provide the Services,
  • Meet legal, accounting, or reporting requirements,
  • Resolve disputes, and
  • Enforce agreements.

Typical examples:

  • Account data is retained while your account is active.
  • If you request deletion, we will delete or anonymize your data unless we must keep certain information for legal obligations (e.g., transaction records).

9) Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information, which may include:

  • Encryption in transit (e.g., HTTPS/TLS)
  • Access controls and least-privilege access
  • Monitoring for abuse and vulnerabilities
  • Secure storage practices

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10) Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

  • Access your personal data
  • Correct/Update inaccurate data
  • Delete your data (subject to lawful exceptions)
  • Withdraw consent (where processing is based on consent)
  • Object to certain processing (where applicable)
  • Data portability (where applicable)

How to Exercise Your Rights

Email us at: admin@lisensyalab.com
We may request verification of your identity before fulfilling requests.

11) Children’s Privacy

LisensyaLab is intended for users preparing for professional licensure exams and is not directed to children. We do not knowingly collect personal information from children under 13 (or under the minimum age required by your jurisdiction).

If you believe a child has provided us personal information, please contact us at admin@lisensyalab.com and we will take appropriate steps to delete it.

12) International Data Transfers

Your information may be processed and stored in the Philippines and/or other countries where our service providers operate. Where cross-border transfer occurs, we take reasonable steps to ensure appropriate protections consistent with applicable law.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the App, Website, or other appropriate means. The “Last Updated” date will reflect the latest version.

14) Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, contact:

LisensyaLab Inc.
Address:
Think and Tinker Laboratory,
YIC Building, Mapua University
658 Muralla Street Intramuros Manila 1002
Email: admin@lisensyalab.com
DPO / Privacy Contact: Karl Medina / admin@lisensyalab.com / +63 2 8812-5255