Delete your account
Effective 1 September 2026 · Last updated 1 September 2026
You can ask us to delete your LisensyaLab account and the personal data associated with it at any time, for any reason. You do not need to give us a reason, and you do not need to have the app installed. This page explains how to make the request, what is deleted, what we are required to keep, and how long it takes.
This page is published by LisensyaLab, Inc. and applies to the LisensyaLab mobile application (com.lisensyalab) on Google Play and the App Store, and to accounts created on our websites.
Request deletion
Send us a deletion request by email. Use the button below and your email app will open with the request already written for you — add your registered email address and send it.
Or write to info@lisensyalab.com yourself, with the subject “Account Deletion Request” and the email address your account is registered under.
Please send the request from the email address your account is registered under. That is how we confirm the request is genuinely yours. If you no longer have access to that address, email us anyway — we will ask you for other information to verify your identity before we delete anything.
1. What happens after you send the request
- We acknowledge your request by email, normally within two (2) business days.
- We verify that the request came from the account owner.
- We disable the account so that it can no longer be signed in to.
- We delete or irreversibly anonymize your personal data on the schedule in section 3, and confirm by email once it is done.
Deletion is permanent and cannot be undone. Your study history, progress, and streaks cannot be recovered afterward, and we cannot reinstate the account later. If you only want to stop receiving notifications or to pause your studying, you do not need to delete your account — contact us and we will help.
2. What is deleted
When your request is completed, we delete or irreversibly anonymize:
- Your account details — your name, username, email address, and hashed password.
- Your study profile — the examination you are preparing for, your field of specialization, and your school or institution association.
- Your learning activity — every question you answered, your answer history, diagnostic assessment results, quiz and mock-exam scores, topic-level accuracy, streaks, and study timestamps.
- Your leaderboard entries — your display name and scores are removed from all rankings.
- Your push notification token — the Firebase Cloud Messaging identifier registered for your device.
- Your support correspondence, except where we are required to retain a record of a complaint.
3. What is retained, and for how long
| Data | Retention | Why |
|---|---|---|
| Account and learning data | Deleted or irreversibly anonymized within ninety (90) days | No longer needed once the account is closed |
| Transaction and payment records | Retained for the period prescribed by Philippine tax and accounting rules | Legal obligation — these cannot be deleted on request |
| Aggregated, de-identified statistics | May be retained indefinitely | Can no longer identify you; used to improve question quality |
| Backups | Purged on the normal backup rotation, within the same 90-day window | Backups are overwritten on a cycle rather than edited in place |
Retained transaction records contain only what is needed for tax and accounting purposes. As set out in our Privacy Policy, we never store your full card number, CVV, or bank credentials.
4. If you have a paid subscription
Deleting your account does not automatically cancel a subscription billed by Apple or Google. If you subscribed through the App Store or Google Play, cancel it in your store account first, or billing may continue after your LisensyaLab account is gone:
- Google Play — Play Store → your profile icon → Payments & subscriptions → Subscriptions.
- App Store — Settings → your name → Subscriptions.
If you subscribed directly through us, say so in your deletion request and we will cancel it for you. Deleting your account forfeits any remaining paid time; refunds, where they apply, are handled under our Terms of Service.
5. If your access came through a school or review center
Where you use LisensyaLab through a school, review center, or other institution, that institution is a separate personal information controller for the progress reporting it receives about its own learners. We will delete the data we hold, but you may also need to contact your institution directly about the records it holds. Deleting your account ends your access to the institutional program.
6. Your other rights
Deletion is one of several rights you hold under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). You may also request access to your data, correction of inaccurate data, or a copy of your data in a portable electronic format, without deleting your account. Our Privacy Policy sets these out in full.
If you are not satisfied with how we handle your request, you may lodge a complaint with the National Privacy Commission at privacy.gov.ph.
7. Contact
- Email — info@lisensyalab.com
- Address — LisensyaLab, Inc., 658 Muralla Street, YIC Building, Mapua University, Intramuros, Manila 1002, Philippines